Name: Vladimir Damjanović

Title: IT Concierge | Tech Whisperer | Chief Debugger | Hardware Magician

Experience: 25+ years of IT wizardry, Software/Hardware adventuring, and Sales sorcery.

Mission: Since 1998, I’ve been mixing cables, conquering firewalls, and installing networks faster than coffee brews on a Monday morning. My drive is to keep systems humming and clients happy. Eager to learn, ready to tackle challenges, and dedicated to making technology a bit friendlier for everyone I work with.

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🧑‍💻 TECHNOLOGY SUPERPOWERS

• Network Installation, Configuration & Troubleshooting: No cable left unplugged, no network glitch undefeated.
• Software Installation & Deployment: Install, secure, patch, repeat—making software work for humans.
• Technical Support & Customer Service: Translating “Tech-Speak” to “Human-Speak” daily.
• Team Leadership & Collaboration: Leading teams with a light touch but a firm handshake.
• Problem-Solving & Analytical Thinking: Spotting issues and solving them like a Sherlock Holmes of IT.

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🏢 WORK EXPERIENCE

Head of IT On-Site Technology Support
EY (Serbia, Bosnia-Herzegovina, Montenegro)
Feb 2023 – Present
The Grand Overlord of On-Site Support! Managing the region’s on-site IT operations, ensuring smooth tech for over three countries. Making sure nobody can say, “I.T. doesn’t work today.”

IT Senior Associate
EY, Serbia
Jan 2011 – Feb 2023
From solving critical issues to making sure printers behave. EY sharpened my technical claws in global infrastructure services. Also doubled as office therapist for technology woes.

IT Technician
Alsysdata d.o.o.
Sep 2006 – Oct 2010
IT Knight of round table for LUKOIL, tackling everything from helpdesk support to NCR POS, OCTANE2000 fuel systems, and more. Managed software, hardware, and every piece of tech that dared malfunction.

Sales Manager
Sampro d.o.o.
Jun 2005 – Aug 2006
From retail to wholesale, headed the sales team and lent a hand in marketing and recruitment. Taught future sales wizards the ropes and always brought an extra dose of tech know-how to sales!

Sales Manager & Retail Head
PC Centar d.o.o.
May 2002 – Apr 2005
Ran a retail shop, drove sales, handled software procurement, and coached new hires. Enjoyed being the IT-support-in-residence, keeping everyone’s PCs and patience intact.

System Administrator
UNHCR, Belgrade
Jan 2000 – Jun 2000
Supported hardware, software, databases, and network operations. When not debugging or fixing, likely found restocking caffeine supplies for colleagues.

IT System Administrator
AOP – PKB
Mar 1999 – Jan 2000
Serbia’s biggest agricultural company met my networking chops as I handled systems maintenance across hardware and software, repluging unpluged cables,…

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🛠️ TECH STACK & CERTIFICATIONS

• Programming Languages: Error messages, blue screens, log files (and some bash scripting)
• Certifications: Tech veteran with a self-made PhD in ‘Why did it break this time?’ and some bunch of CompTIA A+, CySA+, Cyber Security, MS Certificates,…
• Platforms & Tools: Network setups, Windows Server, Microsoft Office, NCR POS systems, OCTANE2000, and more

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🎉 BONUS ROUND

• Special Skills: Explaining tech to non-techies, keeping my cool when printers refuse to.
• Achievements: Highest “Thanks, you saved my project!” count and counting.

References: Available upon request… or when servers go down, you’ll know exactly who to call!

Support Line: 555-HEEELP
E-mail: Private vladad76@gmail.com or business one if you prefer to be more formal vladimir.damjanovic@rs.ey.com